Compare SLA and support packages and pick the packages that best suit your business needs
Choose your SLA
Choose your support
Best Effort SLA
Projects which are not productionTroubleshooting
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- Allert Management
- Access to Kubedo's engineers
- Incident/Problem Solutions
Business Hours
For growing projects
Priority Support
Initial response within 2 hours, or 30 minutes for high priority ticket
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- Standart SLA +
- On-call SRE
- Private Slack Channel
7/24/365 SLA
For critical projectsUnlimited chat duration
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- Business SLA+
- 24x7x365 access to senior SRE Team members
- Phone support
- Initial response within 1 hours, or 15 minutes for high priority ticket
Standart
For projects which are not yetIaC with Annsible
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- Cloud/Operational tasks
- Kubernetes /Docker enablement
- AWS/GCP/Azure/On-prem
Business
For growing projects
Dedicaed SRE
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- Standart Package +
- Monthly sprints
- Task board assigned
- Weekly feedback
Enterprise
For critical projectsDaily Scrum Dedicated Project Manager
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- Business Package+
- Bi-weekly sprints
- Monthly Progress Session