Customer Stories Open Source Solutions
Migration from Zendesk to Zammad - Open Source Support Stack Architecture

From Zendesk to Zammad: How Our Client Reduced Support Costs by 90% with Open Source

Introduction At Kubedo, we help our clients build sustainable, scalable, and secure infrastructure using open source technologies. This case study outlines how one of our European SaaS customers transitioned from Zendesk to an open source helpdesk stack — powered by Zammad, Ceph, Kubernetes, and Checkmk. The result: a 90% reduction in annual costs, improved SLA […]